Selected all your options? Now click here >>
26th Apr 2019 - Welcome to the Best Vehicle Leasing website. Our Deal Finder will find you the best deal and you can contact us via our online forms for a quick response or call us on 01892 611077.
Quick contact

Complaints procedure

Complaints Handling Procedure

It is the aim of Best Vehicle Leasing to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.

This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.

If you have a complaint:

If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.

We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.

To register a complaint contact us by either:
email sales@bestvehicleleasing.co.uk
calling us on 01892 611077
or write to us at Unit A Old Bell House, Uckfield Road, Crowborough, East Sussex, TN6 3TA

If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet.

Best Vehicle Leasing (Four Counties Leasing & Contract Hire Ltd) is a member of the British Vehicle Rental and Leasing Association and we adhere to their Code of Conduct.  If you are not eligible to refer your complaint to the Financial Ombudsman Service then you can take your complaint to BVRLA if we are unable to resolve the matter with you.

Further details of the process and the BVRLA complaint form are available from their website - www.bvrla.co.uk
 
If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the contact page of our website.

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on this website. However, if you would like to, you can change your cookie settings at any time. Close this message.