It is the aim of Best Vehicle Leasing to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.
We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.
To register a complaint contact us by either:
calling us on 01892 611077
or write to us at Unit A Old Bell House, Uckfield Road, Crowborough, East Sussex, TN6 3TA
If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet.
Best Vehicle Leasing (Four Counties Leasing & Contract Hire Ltd) is a member of the British Vehicle Rental and Leasing Association and we adhere to their Code of Conduct. If you are not eligible to refer your complaint to the Financial Ombudsman Service then you can take your complaint to BVRLA if we are unable to resolve the matter with you.
Further details of the process and the BVRLA complaint form are available from their website - www.bvrla.co.uk
If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the contact page of our website.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
T: 01892 611077
F: 01892 613160
Best Vehicle Leasing
Unit A Old Bell House
Best Vehicle Leasing is a trading name of Four Counties Leasing and Contract Hire Limited who are a credit broker and not a lender and offer credit from a limited panel of lenders. We are authorised and regulated by the Financial Conduct Authority. Registered No : 668958
Registered in England & Wales with company number : 4699879 | Data Protection No : Z8683422 | VAT No : 821 3927 39
Registered Office : Little Compton, Rannoch Road, Crowborough, East Sussex, TN6 1RB
Copyright © 2019 Best Vehicle Leasing, All rights reserved.